Look here when you are stuck, when you meet content or people you do not want to see, or when you want to delete your account.
Contact us
- In the app — tap Ask a Question in Settings, or search for @PabalSupport and send it a message. The operator reads it and answers in the same chat.
- By email — halo@levelupsoft.com
- Telling us which app you use (iPhone, Android, Mac, Windows) and what happened when helps us help you sooner.
Reporting content and users
If you see content the Terms of Service forbid (illegal content, harassment, hate speech, pornography, spam and so on), please report it. Reports are read by the operator and reviewed within 24 hours: content that breaks the rules is removed and the account that posted it is suspended. The person reported is never told who reported them.
- A message — on iPhone and Android press and hold the message, on Mac and Windows right-click it, then choose Report and pick a reason.
- A user or a group — tap the name at the top of the chat to open the profile, then choose Report from the menu (⋯ or ⋮).
- Outside the app — send the username (@…) or group name, with a screenshot, to halo@levelupsoft.com.
Blocking
Block anyone you do not want to hear from. Once you block someone, the messages they send are not delivered to you.
- iPhone and Android — open the person's profile and tap Block User in the menu (⋯ or ⋮).
- Mac and Windows — choose Block user from the menu (⋮) at the top of the chat.
- To unblock, go to Settings → Privacy and Security → Blocked Users.
Deleting your account
Deleting your account cannot be undone. What is deleted, how, and what stays is set out in the Privacy Policy. It is the same whether you delete the account in the app or ask us to.
In the app
- iPhone — Settings → Privacy and Security → at the bottom, under Delete my account, tap If Away For → Delete Account Now, and confirm as the app guides you.
- Android — Settings → Privacy and Security → under Delete my account, tap Delete account now, read what is deleted, then confirm twice. The button is in the new version (the Google Play version and the next APK on this site). If your app does not have it, ask us as below.
- Mac and Windows — these apps have no button that deletes the account at once. Ask us as below.
By request
If you cannot use the app, or your app has no delete button, ask the operator. The operator deletes the account from the admin page, exactly as the app would.
- Ask
- In the app — signed in with the account you want deleted, send "delete my account" to @PabalSupport. The request comes from the account itself, so nothing more is needed to show it is you.
- By email — write to halo@levelupsoft.com with the phone number you signed up with. You do not need the app any more. If the account has a login email, write from that address.
- Identity check — before deleting, we make sure the request comes from the account's owner.
- A request in the app's @PabalSupport chat comes from the account itself, and that is enough.
- So is a request from the login email registered to the account.
- For any other email request (including an account with no login email) we send a one-time code by text message to the account's phone number. Reply to our email with that code. You do not have to install the app again. The code works for 7 days.
- If we cannot confirm it is you (for example, the code never reached you), we do not delete the account, and we tell you so.
- Deletion and reply — once we have confirmed it is you, the account is deleted at once. Within 10 days of receiving your request we tell you how it was handled. After deletion the app can no longer reach you, so we answer an email request by email, and an in-app request in the same chat just before deleting.
A record that the request was handled (the account's number, the date, how it was asked and confirmed) is kept. It holds no phone number, email address, name or username. But if the account had been suspended for breaking the rules, its suspension record, phone number included, stays after deletion (see the Privacy Policy).
Help
- Frequently asked questions — signing up, sign-in codes, where your chats are stored
- Pabal documentation — using the apps, making bots, installing a server
- Terms of Service · Privacy Policy